The mediator decides the best way to carry out the Mediation. The mediator usually starts by talking separately to the parties involved to find out about the situation, how they feel about it and the effects the dispute is having on them, their families and their environment. The mediator will help you to start thinking about what you want, what the other person might want, and how things might be improved. The mediator guides you through and helps you to identify the real issues and come up with ideas to improve things. The mediator does this mainly by asking questions.
Anyone can ask for a joint meeting to be stopped for a while to take time out or to speak to the mediator alone. Both sides can talk to the mediator openly because nothing said will be passed on without the agreement of the person who said it. All phases of Mediation are truly confidential. The mediator will not take sides or judge who is right or wrong. Because Mediation is about repairing working relationships, the mediator will help you focus on the future, not the past.
If a settlement is reached, the parties involved in the Mediation will be given a written copy of anything that is agreed.